We want you to be pleased
with your order because we will only be successful if you become a
regular customer. Therefore it is important that you know the
terms we do business by.
- Payment: There are
no open accounts; all payments made with major credit card, or you
may make pre-payment with a certified check or Postal Money Order. Goods will
only be shipped after the check has cleared.
-
Questions regarding charges: Orders are processed electronically, if you have
a problem or question, send email to sales@EagleBayCommons.com
and call 1-800-479-6599
and speak with someone so that we may interrupt the process.
Please deal with us first before calling your credit card company.
- Damaged goods: We
accept no responsibility for damage. All merchandise is
carefully inspected and packed before shipment. All orders
are insured, except for the those small items that are shipped First
Class Mail marked "postage included." In case of damage in shipping
the customer must recover through insurance via shipping carrier: keep
ALL original packaging until inspection
is done and until you are told you may discard it by the shipping
company.
- Shipping:
Those orders shipped
by Digital Quill to the address
specified on the order by customer are shipped UPS or Priority Mail FOB one of our
warehouses. Many products are shipped by the manufacturer or
importer FOB their location (continental USA or CANADA), their carrier may
vary. Customer is responsible for all shipping costs;
including and especially when they provide us with an incorrect
address.
- Packaging/Handling fee: In an effort to give you good value and assurance of undamaged goods, we have chosen to ship the items that we ourselves ship via
UPS or United States Postal Service Priority Mail. These shipping methods will get you your goods in a timely fashion, and your package will be treated with respect. Our part in getting your goods to you undamaged is in packing it properly. Many of the items we handle, while being heavy, as the cast iron is, or stiff as the tin signs, at the same time are fragile and can be damaged if dropped, smashed
or bent. Therefore, we package them well, and this adds shipping weight as well as expense. Obviously, not every item needs the maximum added protection that others require, so packaging costs differ. For most orders a $4.00
to $6.50 fee is added. There are however products like statues and large electronics that demand an extreme effort, and those products have a higher fee attached; in most cases this is
extra fee is indicated, but common sense must prevail over an oversight
on our part to indicate it.
- Return policy: Returns
accepted within 14 days of your receipt at a 30% restocking fee;
customer is responsible for all shipping and handling charges.
We do not accept returns on custom items.
-
There are no exceptions to these terms.
*CAVEAT EMPTOR (LET THE BUYER
BEWARE) |
